Privacy Policy

At Krankex, we believe transparency about data practices builds trust. This policy explains what information we collect when you use our educational platform, why we collect it, and what we do with it. We're committed to protecting your privacy while delivering an exceptional learning experience.

Information Collection Practices

When you interact with Krankex, we gather various types of information to provide and improve our educational services. Some information you give us directly when creating an account or enrolling in courses. Other data gets collected automatically as you navigate through our platform and engage with learning materials.

The information we collect falls into distinct categories, each serving specific purposes within our educational ecosystem. Understanding what we collect helps you make informed decisions about using our services.

                        
                            Personal Information You Provide
                        
                                Account Registration Data: This includes your name, email address, username, and password when you create an account. We need this information to establish your identity on the platform and enable you to access your courses and track your progress.
                            
                                Profile Information: You might choose to add details like your educational background, professional interests, profile picture, or learning goals. These optional details help personalize your experience and connect you with relevant courses.
                            
                                Payment Information: When you purchase courses or subscriptions, we collect billing details through secure payment processors. We don't store complete credit card numbers on our servers.
                            
                                Communication Content: Messages you send to instructors, support staff, or other learners through our platform get stored to maintain conversation history and resolve issues.

Automatically Collected Information

Usage Analytics: We track how you interact with courses, which lessons you complete, quiz scores, time spent on different sections, and navigation patterns. This data helps us understand learning behaviors and improve course effectiveness.
Device and Browser Data: Your IP address, browser type, operating system, device identifiers, and screen resolution get logged when you access our platform. Technical information helps us deliver compatible content and troubleshoot issues.
Cookie Information: We use cookies and similar tracking technologies to remember your preferences, maintain your login session, and analyze site traffic. You can control cookie settings through your browser, though some features might not work properly without them.
Performance Metrics: Page load times, error reports, and system performance data help our technical team maintain a smooth, reliable platform.

Data Usage Purposes

Every piece of information we collect serves a specific purpose in delivering and enhancing our educational services. We don't use your data for unrelated purposes without your consent. Here's exactly how your information supports your learning journey and platform operations.

Essential Platform Functions

Your account information enables us to authenticate your identity, grant access to purchased courses, and maintain your learning records. We process this data to fulfill our contractual obligations when you use our services. Without this information, we couldn't provide the basic functionality of an online learning platform—it's the foundation that makes everything else possible.

Educational Content Delivery

We analyze your learning patterns to recommend relevant courses, suggest supplementary materials, and adapt content difficulty to match your skill level. Progress tracking helps you see how far you've come and what to focus on next. Instructors use aggregated performance data to identify topics that need clearer explanation or additional examples.

Service Improvement and Personalization

Understanding which course features resonate with learners guides our development priorities and helps us create more effective educational content.
User feedback combined with usage analytics reveals pain points we need to address and successful patterns we should expand.
A/B testing different interface designs or teaching approaches shows us what actually helps people learn better, not just what we think might work.

Communication and Support

We use your contact information to send important updates about courses you're enrolled in, respond to support requests, and notify you about platform changes that affect your access. Marketing communications about new courses or features only get sent if you've opted in, and you can unsubscribe anytime.

Security and Fraud Prevention

Monitoring login patterns and detecting unusual account activity helps us protect your account from unauthorized access. We analyze payment transactions to identify potentially fraudulent purchases. Security measures sometimes create minor inconveniences, but they're necessary to keep your information and our community safe.

Third-Party Data Collection

Running a modern educational platform requires integrating various specialized services. These third-party tools help us deliver features we couldn't efficiently build ourselves. Each external service has its own privacy policy governing how they handle information, and we carefully vet partners before integration.

Analytics Services

We use analytics platforms to understand how people navigate our site, which pages they visit, and where they encounter difficulties. These services collect information about your device, browsing behavior, and interaction patterns. The insights help us make data-driven decisions about interface improvements and content organization. Most analytics tools can track you across different websites, which is why many users choose to install browser extensions that block these trackers.

Payment Processors

When you purchase courses, secure payment gateways handle the transaction and collect your billing information. These processors maintain PCI DSS compliance and encryption standards that protect financial data. We receive confirmation that payment succeeded along with a transaction identifier, but we don't see or store your full credit card numbers. Payment providers may retain transaction records for fraud prevention and regulatory compliance.

Video Hosting and Streaming

External video platforms deliver our course content and track viewing metrics like watch time, completion rates, and playback quality. These services might collect device information and IP addresses to determine optimal video quality for your connection.
Video analytics help instructors understand which sections students rewatch frequently, potentially indicating confusing content that needs clarification.

Communication Tools

Email service providers manage the delivery of course notifications, password resets, and optional newsletters. These platforms track email opens and link clicks to measure engagement and improve our communication strategies. Live chat widgets connect you with support staff and may log conversation transcripts for quality assurance and training purposes.

Content Delivery Networks

CDNs distribute our platform resources across global servers to ensure fast page loads regardless of your location. These services collect basic technical information about requests, including IP addresses and requested files. CDNs help us handle traffic spikes during popular course launches without performance degradation.

Data Security and Privacy

Protecting your information isn't just a legal requirement—it's fundamental to maintaining your trust and the integrity of our educational community. We employ multiple layers of security controls, though no system can guarantee absolute protection against every possible threat. Our approach combines technical safeguards with organizational policies that limit data access to authorized personnel who need it for specific purposes.

Technical Protections

All data transmission between your browser and our servers occurs over encrypted HTTPS connections. Passwords get hashed using strong cryptographic algorithms before storage, so even our system administrators can't view them in plain text. We regularly update software dependencies to patch known vulnerabilities and conduct security audits to identify potential weaknesses. Database access requires authentication and gets logged for accountability.

Access Controls and Authentication

Employee access to user data follows the principle of least privilege—team members only get permissions necessary for their specific roles. Support staff can view account details to resolve issues, but they can't access passwords or payment information.
Administrative actions that affect user accounts trigger audit logs that get reviewed for unusual patterns. We maintain clear policies about acceptable data use and provide training on privacy practices.
Multi-factor authentication protects sensitive administrative functions from unauthorized access even if login credentials get compromised.

Data Retention and Deletion

We keep your information only as long as necessary to provide services and comply with legal obligations. Active account data remains accessible while you use our platform. If you close your account, we delete or anonymize personal information within a reasonable timeframe, though some records might need to be retained for legal, accounting, or security purposes. Learning records and certificates might be preserved longer to verify your educational achievements.

Incident Response

Despite our best efforts, security incidents can occur in any online service. We maintain procedures for detecting, containing, and responding to data breaches. If a security event affects your information, we'll notify you promptly and explain what happened, what data was involved, and what steps we're taking to prevent recurrence. Transparency during incidents helps you take appropriate protective actions for your accounts.

Your Rights and Choices

You maintain control over your personal information and how we use it. Different privacy regulations around the world grant various rights to users, and we respect these rights regardless of your location. Exercising your rights helps you manage your digital footprint and make informed decisions about your data.

Access and Correction

You can review and update most of your account information directly through your profile settings. If you want a comprehensive report of all data we hold about you, you can request a copy. We'll provide this information in a structured, commonly used format within a reasonable timeframe. If you notice inaccurate information, you have the right to request corrections.

Communication Preferences

Marketing emails about new courses or platform features include unsubscribe links at the bottom. You can opt out of promotional communications while still receiving essential account notifications.
Course-related messages from instructors can typically be managed within your notification settings, allowing you to control the frequency and types of updates you receive.
We respect your preferences but might still need to send critical security alerts or service announcements that affect your account access.

Data Portability and Deletion

You can request an export of your data to take with you if you decide to leave our platform. This includes your profile information, course progress, and other data you've provided. Account deletion requests will be processed promptly, though we might retain certain information for legal compliance or legitimate business purposes. Deleted accounts can't be recovered, so make sure you've exported any data you want to keep before requesting deletion.

Links to Third-Party Websites

Our courses and platform might contain links to external websites, resources, or tools that instructors recommend for supplementary learning. These external sites operate independently with their own privacy policies and data practices. We don't control these third-party websites and aren't responsible for their content or how they handle your information. Before providing personal data to any external site, we recommend reviewing their privacy policy to understand their practices. Some external resources might track your visit even if you don't actively provide information.

Additional Terms

Certain features within our platform might have supplementary privacy considerations beyond this general policy. For instance, live interactive sessions with instructors might be recorded for students who couldn't attend in real-time, and participating means you consent to recording. Discussion forums are visible to other enrolled students, so don't share sensitive personal information in public course discussions. Certification programs might require us to verify your identity more thoroughly and share completion records with accrediting bodies or employers who sponsored your enrollment. When special circumstances apply, we'll provide clear notice before you use those features.

Policy Updates: We may revise this privacy policy periodically to reflect changes in our practices, legal requirements, or platform features. Significant changes will be communicated through email or prominent notices on our platform.